Dupray Neat Steam Cleaner Recall: Burn Hazard
Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury
Updated February 26, 2026
Dupray has recalled its Neat Steam Cleaner because the boiler can rupture if it's overfilled, corroded, or the pressure release valve fails, sending scalding steam toward users or bystanders. Stop using it immediately and get a free replacement safety boiler cap from Dupray.
Is the Dupray Neat Steam Cleaners recalled? Yes. This product was recalled by CPSC on February 26, 2026. Details below.
What is recalled
Dupray Neat Steam Cleaner, Model DUP020WNA. White base with a black flexible hose, sold with an accessory set (brushes, tools, a Velcro pad, and dust cloths). Affected batch/date codes are 0118-01 through 0425-05, printed on the rating label on the bottom of the cleaner.
Am I affected
You're affected if you own a Dupray Neat Steam Cleaner with model number DUP020WNA and a batch/date code between 0118-01 and 0425-05. Flip the cleaner over and check the rating label on the bottom, if your code falls in that range, stop using it now.
What to do right now
Stop using the steam cleaner immediately. Visit dupray.com/recall to request your free replacement safety boiler cap, you'll need the batch code from the bottom of the cleaner to confirm eligibility. You can also call Dupray toll-free at 800-881-8482 (Monday to Friday, 7 a.m. to 6 p.m. ET) or email [email protected]. The new cap screws on easily and is provided at no cost.
Contact: Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, [email protected] or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.
The hazard
The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.
Brands affected
- Source
- CPSC
- Category
- Household & Safety
- Recall ID
- cpsc-26283
- Recalled
- February 26, 2026
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